Privacy Policy

01

Who we are

CRDetailingUK is a sole-trader mobile valeting and vehicle-detailing business operated by Cody Hill. For data-protection purposes, Cody Hill trading as CRDetailingUK is the controller of the personal information described in this policy.

Trading name

CRDetailingUK

Owner

Cody Hill

Email

cody@crdetailinguk.com

Phone

07707 798347

Location

Ashby-de-la-Zouch, Leicestershire, United Kingdom

02

Information we collect

Depending on how you contact us and which service you request, we may collect:

• your name, telephone number, email address and preferred contact method;
• your address, postcode, service location and access or parking details;
• vehicle information, including make, model, registration number, condition and service requirements;
• photographs or videos of your vehicle, including before-and-after images where relevant;
• appointment details, quotations, invoices, payment status and transaction references;
• messages, enquiries, feedback, reviews and records of our communications;
• marketing preferences and records of consent, objections or opt-outs;
• basic technical information generated when you use our website, such as IP address, browser type, device type, referral source and page activity, where the relevant website tools are enabled.

We do not intentionally collect special-category information. Please avoid sending medical, financial or other sensitive information unless it is genuinely necessary for us to provide the service safely.

03

How we collect your information

We normally receive information directly from you when you:

• call, text, email or message us through WhatsApp, Facebook or Instagram;
• submit a Meta lead form, website enquiry form or booking request;
• ask for a quotation, book a service, make a payment or request aftercare;
• leave a review, send feedback or take part in a promotion.

We may also receive limited information from another person acting for you, a referral partner, a social-media platform, or publicly available business information where it is lawful and relevant to an enquiry.

04

How we use your information

We use personal information to:

• respond to enquiries and provide accurate quotations;
• arrange, confirm, reschedule and deliver valeting, detailing and related services;
• provide add-on services such as paint enhancement, paint correction, ceramic coating, headlight restoration, leather protection and ozone treatment;
• take payment, keep accounting records and deal with refunds or disputes;
• communicate about your booking, arrival time, service requirements and aftercare;
• protect our customers, business, equipment and legal rights;
• improve our services, customer experience and advertising performance;
• send occasional service reminders or offers where you have consented or where the law otherwise permits, always with a clear way to opt out.

We do not sell your personal information.

05

Our lawful bases

Under UK data-protection law, we rely on one or more of the following lawful bases:

Contract

To take steps at your request before a booking and to provide the service you have booked.

Legitimate interests

To run and improve the business, respond to enquiries, maintain suitable records, prevent misuse, recover unpaid sums and communicate with existing customers where those interests are not overridden by your rights.

Legal obligation

To meet tax, accounting, consumer-protection and other legal requirements.

Consent

Where you actively agree to a particular use, such as certain electronic marketing or the use of non-essential cookies. You can withdraw consent at any time.

06

Marketing and service reminders

We may contact you a few months after a service with a relevant maintenance reminder, availability update or offer where you have opted in, or where the electronic-marketing rules allow us to contact an existing customer about similar services.

Every marketing message will identify CRDetailingUK and provide a straightforward way to opt out. You can also opt out at any time by replying STOP, using an unsubscribe option where provided, or contacting us using the details below. Operational messages about an active quotation or booking are not marketing.

07

Who we share information with

We only share information where it is necessary and lawful. Recipients may include:

• website, domain, email, cloud-storage and booking-service providers;
• Meta platforms, including Facebook, Instagram and Meta lead forms, and WhatsApp where you use those services to contact us;
• payment providers and banks when you pay by bank transfer or another electronic method;
• accountants, insurers, legal advisers, debt-recovery providers or professional advisers;
• law-enforcement bodies, regulators or courts where disclosure is legally required;
• a buyer or successor if the business is sold or reorganised, subject to appropriate confidentiality and data-protection safeguards.

Some providers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used, such as an adequacy regulation or recognised contractual protections.

08

Payments

We accept payment methods including cash and bank transfer. We do not need or ask you to send full online-banking passwords, card PINs or security codes. Banks and payment providers process transaction information under their own privacy terms.

09

Vehicle photographs and portfolio use

We may take photographs or videos to record a vehicle's condition, document work completed, support quality control or deal with a complaint. Where images can reasonably identify you, your home, registration number or another person, we will minimise or obscure identifying details where practical.

We will not use clearly identifiable customer information in promotional content without an appropriate lawful basis. You can tell us before or during the appointment that you do not want your vehicle used in public portfolio or social-media content.

10

Website cookies and analytics

The website may use essential technologies needed for security and basic operation. If non-essential analytics, advertising pixels or similar tracking tools are introduced, they should not be activated until the required consent has been obtained, and the website's cookie information should be updated to explain them.

You can control or delete cookies through your browser settings. Blocking essential technologies may affect parts of the website.

11

How we protect information

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include password protection, device security, restricted access, secure account settings, software updates and careful disposal of records.

No method of transmission or storage is completely secure. If we become aware of a personal-data breach, we will assess it and take the steps required by law.

12

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and dispute-resolution requirements.

• Unsuccessful or inactive enquiries are normally reviewed and deleted or anonymised after 24 months.
• Customer, quotation and booking records are normally kept for up to 6 years after the end of the relevant financial year or customer relationship where needed for tax, contractual or legal reasons.
• Marketing records are kept until you opt out or the information is no longer useful, with suppression details retained where necessary to respect your opt-out.
• Photographs and videos are reviewed periodically and removed when they are no longer needed for operational, evidential or agreed portfolio purposes.

These periods may be shortened or extended where the circumstances or law require it.

13

Your data-protection rights

Depending on the circumstances, you may have the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information where there is no lawful reason to keep it;
• ask us to restrict how information is used;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time where consent is the lawful basis.

These rights are not absolute, and an exemption may apply. We may need to verify your identity before completing a request. We will normally respond within one month.

14

Children's information

Our services are not directed at children, and we do not knowingly collect personal information from children without involvement from a parent, guardian or responsible adult.

15

Third-party websites and platforms

Our website or social profiles may link to third-party services. Those organisations control their own processing and privacy notices. We are not responsible for how an external website or platform handles information once you leave our services.

16

Changes to this policy

We may update this policy when our services, suppliers or legal responsibilities change. The latest version will be published on this page with a revised update date. Material changes may also be highlighted through an appropriate communication.